FAQ - Token Support


    How do I make money purchasing TROY Gold Tokens?

  • 1. How can I earn from your token sale?

    There are at least 5 opportunities to make money
    - TROY Gold tokens are offered with as much as a 40% bonus
    - 50% Token burn continually increasing the value of the remaining TROY Gold tokens
    - The expected increased price of gold when you exchange TROY Gold tokens for gold products
    - You can recommend a friend through our affiliate program and earn tokens
    - Gleam competition and Bounty campaign where you can complete tasks to earn more TROY

    Gold tokens
    In addition you can earn as much as 25% from the TROY Vault by recommending a friend.

  • Affiliate Program

  • 2. How can I become an affiliate?

    Becoming an affiliate is simple, all you have to do is register an account on the TROY.gold web site. From here you will be provided with a unique link to share on websites, forums or email.

  • 3. What can I earn as an affiliate?

    Affiliates can earn an additional 2% for referrals you generate. You can start earning from $20 up to a maximum of $10,000.

  • 4. How many people can I refer?

    There is no limit to the number of people you can refer.

    How to Purchase the Token

  • 5. When will I get my referral commission?

    Upon completion of the token sale, referral commissions will be audited to ensure all referrals are legitimate, if it is suspected that buyers have attempted to fraudulently gain commissions by referring themselves - their referrals will be voided and accounts frozen without notice.

  • 6. How do I know my referral links are working?

    If you click on your referral link, in the address bar at the top you will see your unique id, it is usually a series of 4 or 5 numbers. This means if someone registers an account using your referral link and then buys, you will earn a commission.

  • 7. Can I negotiate for a larger bonus?

    In some circumstances, bonuses may be negotiable if the referral amount exceeds $10,000.

    Please contact a member of our team using the chat facility at the bottom of every web page.

  • 8. Can I get a refund before the token sale completes?

    Due to the fluctuation of cryptocurrency values, TROY is unable to provide refunds under any circumstance.

  • How to Purchase the Token

  • 9. How do I purchase TROY's tokens using other cryptocurrencies?

    In order to purchase TROY Gold tokens cryptocurrency you must complete the following process:
    1: Register an account or login
    2: Click on Buy Tokens
    3: Enter the USD value of TROY you wish to purchase and click continue
    4: Undergo verification, this should take under a minute after submitting documents
    5: Click on the cryptocurrency you wish to purchase with
    6: Copy the address listed on the screen, e.g. "3LY6mKKiUocaQsrvdE7A4356SFDGY6J435H57hKJHASFDVFBdF"
    7: Transfer the specified amount of cryptocurrency to the address provided

    *Please note - If sending payment from an exchange, ensure you have transferred enough to factor in transaction fees from the exchange you have used.

  • 10. How do I purchase TROY's tokens using a credit or debit card?

    In order to purchase GOLD tokens with a credit or debit card you must complete the following process:
    1: Register an account or login
    2: Click on Buy Tokens
    3: Enter the USD value of TROY you wish to purchase and click continue.
    4: Undergo verification, this should take under a minute after submitting documents
    5: Click on "Ethereum" followed by "pay with ethereum"
    6: Take a note of the amount of Ethereum required to complete your purchase, e.g. "0.003"
    7: Copy the address listed on the screen, e.g. "0xSDAHFKASDJHLKJHL8HsdLY6mKKiUocaQsrvdE7AVFBASDALKj38dFKEWvaF"
    8: Go to buy.coingate.com to begin the credit card process
    9: Paste the Ethereum Address into the box provided under "Your personal Ethereum address"
    and enter the amount of Ethereum noted earlier into the first box 10: Follow the purchase process through to the end, and your purchase will be complete. *Please note - For Visa & Mastercard transactions, manual verification may be required by the payment processor. If manual verification is required, your transaction status may state "expired".

    After successful manual verification by the processor, your status will be updated to confirmed and TROY's tokens will be automatically credited to your account.

  • 11. How do I purchase TROY's tokens using cash?

    TROY is unable to accept cash as payment under any circumstances.

  • 12. Can I pay using a bank transfer?

    Yes, you can pay using a bank transfer, our bank account details will be made available to you during checkout and will also be emailed to you.

  • 13. Can I purchase TROY's tokens using Coinbase?

    Yes, you must follow the following steps:
    1: Setup an account on Coinbase.com
    2: Once logged into your coinbase account, click on settings, followed by linked accounts followed by "Link a new account"

    3: Select Credit/Debit card and follow the process through until your card has been linked.
    4: Register an account or login at TROY.gold
    5: Click on Buy Tokens
    6: Enter the USD value of TROY you wish to purchase and click continue.
    7: Undergo verification, this should take under a minute after submitting documents
    8: Click on "Ethereum" followed by "pay with ethereum"
    9: Take a note of the amount of Ethereum required to complete your purchase, e.g. "0.003"
    10: Copy the address listed on the screen, e.g. "3LY6mKKiUocaQsrvdE7AVFBdFbvnendfKEWi6vaF"
    11: Return to coinbase.com and go to their “buy” section
    12: Complete the form and enter the amount of "ETH" required to purchase, ensure you add 2.5% to cover coinbase withdrawal fees.
    13: After the purchase is complete, click on accounts
    14: Under ETH wallet click on send and send Ethereum to the address your noted earlier

    *Please note - For Visa & Mastercard transactions, verification may be required by the payment processor.

  • 14. How long does it take to process a purchase?

    Processing times vary depending on the type of blockchain used and how busy the blockchain is. However, most payments are detected within 10-20 minutes of transaction.

  • 15. I sent payment but its status says “expired”.

    If you sent payment within the 20 minute payment period, and it confirms outside of the 20 minute period, your transaction will still be detected and your order status will be updated accordingly.

    For Visa & Mastercard transactions, manual verification may be required by the payment processor. If manual verification is required, your transaction status may state "expired". After successful manual verification by the processor, your status will be updated to confirmed and GOLD tokens will be credited to your account.

    If your purchase has not succeeded in over 24 hours, please contact our support team.

  • Rules of the token sale

  • 16. What is the minimum purchase and why?

    TROY’s minimum purchase changes from stage to stage.

    Private Sale - $5,000
    Pre Sale - $1,000
    Sale 1 - $500
    Sale 2 - $250
    Sale 3 - $250

    This is to ensure base costs are covered and to prevent excessive low value orders which may cause a strain on the Ethereum network during the distribution period.

  • 17. What is the maximum I can buy?

    There is no limit on the amount of tokens you can purchase, but purchases over the value of $10,000 are at TROY’s discretion.

  • 18. Which countries are permitted to participate in the TROY token sale?

    TROY’s token sale offering will not be available to individuals or entities that are ordinarily resident in the United States of America or any jurisdiction which considers token sale’s to be illegal.

    Persons from these jurisdictions who participate in the token sale by providing false or inaccurate information about their citizenship, residency and/or nationality shall be in breach of these terms and shall be required to forfeit their token holdings without refund.

  • 19. What is the age limit?

    Token sale participants must be at least 18 years of age and will be verified during KYC and AML checks.

  • KYC and Security

  • 20. What is KYC / AML?

    KYC stands for “Know Your Customer”. It is a term used to describe how a business identifies and verifies the identity of a client.

    KYC is part of AML, which stands for Anti-Money Laundering. AML checks the buyers identity to ensure they are not listed on any blacklists.

  • 21. Why do I have to undergo KYC / AML?

    In order to comply with european anti money laundering laws, TROY is required to perform KYC / AML checks on every purchaser from its token sale. This is a requirement of regulation in Malta.

  • 22. Who carries out the KYC?

    TROY’s KYC will be performed by Sum&Substance (sumsub.com). TROY will not be storing copies of your submitted documents, these will be held securely by Sum&Substance.

  • 23. I failed KYC, why and how do I fix it?

    You can re-submit your documents through the KYC process on TROY.Gold, if you aren't permitted to re-submit, please contact our team and we will check to see why your application has been rejected.

  • 24. What is 2 factor authentication?

    Two factor authentication is a process which enables the account holder to force a second level of verification when someone attempts to log into their account. TROY has chosen to offer google 2 factor authentication due its robustness and secure nature.

  • 25. How do I enable 2 factor authentication?

    Simply log into your user portal and go to settings, followed by authentication. From here you can enable Google 2FA. You must download and install the google authenticator application to your mobile device.

  • 26. Why use ERC-223 as opposed to ERC-20?

    ERC-20 & ERC-223 are both Ethereum based token protocols. ERC-20 is traditionally used but is less secure than ERC-223. TROY fully anticipates ERC-223 will replace the ERC-20 token standard. ERC-223 also costs less to transact than ERC-20 due to its code being more refined amongst other benefits.

  • Personal Information

  • 27. What personal information will you store?

    In order to comply with KYC / AML checks, TROY is requesting the following information during registration for the token sale.

    Email Address, ERC-223 Address, First Name, Last Name, Address, Postal Code, City, Gender, Country.

    After completion of the token sale - TROY will delete all of this information and only retain your email and public ERC-223 address for communication and distribution purposes.

  • 28. Who has access to my personal information?

    Only TROY’s core team has access to your information. TROY’s customer service can only see your name and email address provided in the chat window.

    It may be occasionally necessary for all of TROY’s staff to view your information.

  • 29. What do you do with my information after the token sale is complete?

    After completion of the token sale - TROY will delete all of this information and only retain your email and public ERC-223 address for communication and distribution purposes. No other data will be stored.

  • 30. Can I request to have my personal information removed from your database?

    Yes, under GDPR you can request to have all of your personal information removed from our database. This will result in the deletion of your user account and the possible loss of undistributed TROY's tokens if they have not previously been distributed to your personal wallet.

  • 31. How do I unsubscribe from mailing lists?

    Simply log into your account and go to settings, from here you can unsubscribe from our mailing lists.